Terms & Conditions.
To ensure that our work together is clear, relaxed and built on trust, you will find the most important terms and conditions below. They are intended to provide guidance while still leaving room for an open and individual coaching process.
What Coaching Means to Me
Coaching is a process of personal growth, reflection and finding new direction.
I support you in developing your own solutions, perspectives and next steps – through conversation, systemic coaching techniques, creative methods and reflective exercises.
Coaching does not replace psychotherapy or medical treatment and is based on your personal responsibility. If you are experiencing mental health difficulties or have a diagnosed mental health condition, I recommend consulting an appropriately qualified healthcare professional.
Collaboration & Responsibility
You are the expert on your own life.
My role is to support you in gaining clarity, discovering new perspectives and expanding your options for action. Responsibility for your decisions and their implementation remains with you.
I do not provide guarantees of success or make promises regarding specific outcomes.
Sessions & Duration
Coaching sessions usually last between 60 and 90 minutes. Depending on the process and individual needs, sessions may occasionally be shorter or longer.
Appointments are arranged individually and can take place in person or online, depending on our agreement.
I reserve the right to decline or discontinue coaching if important reasons prevent a suitable coaching process from taking place.
Fees & Payment
Fees are based on my current coaching offers.
At present, these include:
Sparkle Coaching Session (90 minutes) – €150
Urgent Sparkle Time (60-minute phone session) – €100
Additional options or adjusted fees may be available in special circumstances upon request.
Invoices are usually issued after the session and sent by email on the same day or the following day.
Payment is due within 14 days of receipt of the invoice.
Cancellations & Rescheduling
Your appointment is reserved exclusively for you.
Appointments may be cancelled or rescheduled free of charge up to 24 hours before the scheduled start time.
For cancellations made less than 24 hours before the appointment or in the event of a no-show, 50% of the agreed fee will be charged.
Thank you for your understanding. This policy helps create a fair and reliable framework for all clients.
Cancellation on My Part
Should I need to cancel an appointment for important reasons (for example due to illness), the appointment will of course be rescheduled and an alternative date will be offered.
Confidentiality
Everything discussed during coaching sessions is treated confidentially.
Information will only be shared with your explicit consent or where I am legally required to do so.
Location & Format
Coaching is offered in different formats depending on the service:
Sparkle Coaching Sessions generally take place in person in a suitable coaching space that I rent for our session.
Urgent Sparkle Time takes place by phone and is intended for short-term, focused support.
Online coaching sessions are also available by individual arrangement.
Coaching Agreement
A coaching agreement is established through a verbal or written appointment confirmation.
Ending the Coaching Relationship
Either party may end the coaching relationship at any time.
Any sessions that have already been scheduled or completed will be charged accordingly.
Liability
Participation in coaching is voluntary and at your own responsibility.
I am only liable for damages resulting from intentional or grossly negligent conduct. Liability for indirect damages is excluded.
Data Protection
The privacy policy published on this website applies.
Final Note
It is important to me that you feel safe, seen and free within our work together, while also having a clear and reliable framework to support the coaching process.
In the event of any discrepancies between the English and German versions of these Terms & Conditions, the German version shall prevail.